MDBS 116 KİŞİLERARASI İLETİŞİM BECERİLERİ

... konulu sunumlar: "MDBS 116 KİŞİLERARASI İLETİŞİM BECERİLERİ"— Sunum transkripti:

1 MDBS 116 KİŞİLERARASI İLETİŞİM BECERİLERİ
DAVRANIŞ BİÇİMLERİ MDBS 116 KİŞİLERARASI İLETİŞİM BECERİLERİ

2 HER ŞEYİN ANLAMI VARDIR
İLETİŞİM İKİ KİŞİNİN DUYGU, DÜŞÜNCE VE BİLGİLERİNİ PAYLAŞARAK BİRBİRLERİNİ ANLAMA SÜRECİDİR. İKİ İNSAN BİRBİRİNİN FARKINA VARDIĞI ANDAN İTİBAREN İLETİŞİM BAŞLAR; SÖYLEDİĞİ / SÖYLEMEDİĞİ, YAPTIĞI / YAPMADIĞI HER ŞEYİN ANLAMI VARDIR

3 ETKİLİ İLETİŞİMİN AMACI
İLETMEK İSTEDİĞİMİZİ KARŞIMIZDAKİ KİŞİYE AMAÇLADIĞIMIZ BİÇİMDE İLETEBİLMEK, İSTENENİ ELDE ETMEK VE BEKLENEN TEPKİYİ OLUŞTURMAKTIR

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5 DAVRANIŞ BİÇİMLERİ İLETİŞİM SIRASINDA DUYGU, DÜŞÜNCE, İSTEK VE İLGİLER DEĞİŞİK DAVRANIŞ BİÇİMLERİ İLE İFADE EDİLİR. BU DAVRANIŞ BİÇİMLERİ ÜÇ GRUPTA İNCELENİR: PASİF DAVRANIŞ SALDIRGAN DAVRANIŞ ATILGAN /GÜVENLİ DAVRANIŞ

6 PASİF DAVRANIŞ KİŞİLER DUYGU VE DÜŞÜNCELERİNİ İFADE ETMEZLER
BENLİK SAYGILARI DÜŞÜKTÜR KAYGILIDIR SUÇLULUK VE ÖFKE DUYGUSU YAŞARLAR KİŞİNİN VERDİĞİ MESAJ: “BEN ÖNEMLİ DEĞİLİM, SEN ÖNEMLİSİN”

7 SALDIRGAN DAVRANIŞ DİĞER KİŞİLERİ AŞAĞILAR,SAYGI GÖSTERMEZLER
BAŞKALARININ DUYGU VE DÜŞÜNCELERİ İLE İLGİLENMEZLER KİŞİNİN VERDİĞİ MESAJ: “SEN ÖNEMLİ DEĞİLSİN , BEN ÖNEMLİYİM”

8 ATILGAN /GÜVENLİ DAVRANIŞ
KİŞİ, KENDİSİNİN VE BAŞKALARININ HAKLARINA SAYGILIDIR KENDİSİNE OLAN GÜVENİ VE BENLİK SAYGISI YÜKSEKTİR BAŞKALARININ DUYGU VE DÜŞÜNCELERİ İLE İLGİLENİR KİŞİNİN VERDİĞİ MESAJ: “ BEN ÖNEMLİYİM, SEN DE ÖNEMLİSİN”

9 PASİF-AGRESİF: MANÜPLATİF DAVRANIŞ
PASİF GÖRÜNÜR AMA SALDIRGAN DAVRANIRLAR DÜRÜST OLMAZLAR VE İMALI KONUŞURLAR KARŞI TARAFI SUÇLU HİSSETTİRİRLER KİŞİNİN VERDİĞİ MESAJ: “ BEN ÖNEMLİ DEĞİLİM, SEN DE ÖNEMLİ DEĞİLSİN, ÖNEMLİ OLAN ÇIKAR”

10 HANGİ DAVRANIŞLAR ATILGAN / ÖZGÜVENLİ DAVRANIŞLARDIR?
OLUMLU VE OLUMSUZ DUYGU VE DÜŞÜNCELERİNİ İFADE EDEBİLEN HAYIR DİYEBİLEN İSTEKTE BULUNABİLEN KENDİSİ HAKKINDA OLUMLU DÜŞÜNEN VE İFADE EDEBİLEN İLETİŞİMİ BAŞLATABİLEN, SÜRDÜREBİLEN VE SONA ERDİREBİLEN

11 NASIL DAVRANIRSINIZ? ÜÇ KİŞİ ÇOK AÇ, YERDE OTURUYORLAR,
ORTADAKİ TEK BİR TABAKTA TEK BİR BİSKÜVİ VAR. PASİF DAVRANIŞ ? SALDIRGAN DAVRANIŞ? ATILGAN / ÖZGÜVENLİ DAVRANIŞ?

12 PASİF: BEDEN DİLİ ÇEKİNGEN TABAKTAN UZAK DURUR ,GÖZLERİNİN UCU İLE BAKAR,BEN ÇOK AÇ DEĞİLİM VS. DER.
SALDIRGAN:BİSKÜVİYİ HEMEN YİYECEKMİŞ GİBİ DURUR,BİSKÜVİYİ HEMEN ALMAK İSTER,BEN ÇOK AÇIM VS. DER. ATILGAN:ORTAK BİR ÇÖZÜM BULMAYA ÇALIŞIR,HEPİMİZ AÇIZ,BAŞKA BİR ÇÖZÜM BULALIM DER.

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14 NE EKERSEN ONU BİÇERSİN
BİR FİKİR EKERSEN, BİR DAVRANIŞ BİÇİMİ BİÇERSİN BİR DAVRANIŞ BİÇİMİ EKERSEN, BİR ALIŞKANLIK BİÇERSİN BİR ALIŞKANLIK EKERSEN BİR KİŞİLİK BİÇERSİN BİR KİŞİLİK EKERSEN BİR HAYAT BİÇİMİ BİÇERSİN SAMUEL SMILES

15 DON’T GO DOWN THE PASSIVE OR AGGRESSIVE ROAD
PASSIVE ASSERTIVE AGGRESSIVE USE GOOD COMMUNICATION TO TRANSMIT YOUR REQUESTS AND FEELINGS.

16 QUESTIONNAIRE Aggressive /Assertive/Passive
1. YOU ARE İN A RESTAURANT AND ORDER A STEAK MEDİUM-RARE, BUT İT İS SERVED TO YOU WELL-DONE. YOU WOULD: A) ACCEPT İT SİNCE YOU SORT OF LİKE İT WELL-DONE ANYWAY. (AGGRESSİVE – ASSERTİVE – PASSİVE) B) CALL THE WAİTER AND İNDİCATE YOU ORDERED YOUR STEAK MEDİUM-RARE, THEN TURN İT BACK. (AGGRESSİVE – ASSERTİVE – PASSİVE) C) ANGRİLY REFUSE THE STEAK AND İNSİST ON SEEİNG THE MANAGER TO COMPLAİN ABOUT THE POOR SERVİCE. (AGGRESSİVE – ASSERTİVE – PASSİVE) 2. YOU ARE A CUSTOMER WAİTİNG İN LİNE TO BE SERVED. SUDDENLY, SOMEONE STEPS İN LİNE AHEAD OF YOU. YOU WOULD: A) PULL THE PERSON OUT OF LİNE AND MAKE HİM/HER GO TO THE BACK. (AGGRESSİVE – ASSERTİVE – PASSİVE) B) LET THE PERSON BE AHEAD OF YOU SİNCE HE/SHE İS ALREADY İN LİNE. (AGGRESSİVE – ASSERTİVE – PASSİVE) C) INDİCATE TO THE PERSON THAT YOU ARE İN LİNE AND POİNT OUT WHERE İT BEGİNS. (AGGRESSİVE – ASSERTİVE – PASSİVE) 16

17 3. AFTER WALKİNG OUT OF A STORE WHERE YOU PURCHASED SOME İTEMS YOU DİSCOVER YOU WERE SHORT-CHANGED. YOU WOULD: A) RETURN TO THE CLERK AND İNFORM HİM/HER OF THE ERROR. (AGGRESSİVE – ASSERTİVE – PASSİVE) B) GO TO THE MANAGER AND İNDİCATE HOW YOU WERE CHEATED BY THE CLERK, THEN DEMAND THE PROPER CHANGE. (AGGRESSİVE – ASSERTİVE – PASSİVE) C) LET İT GO SİNCE YOU ARE ALREADY OUT OF THE STORE AND HAVE NO PROOF YOU WERE SHORT-CHANGED. (AGGRESSİVE – ASSERTİVE – PASSİVE) 4. YOU ARE İN THE MİDDLE OF WATCHİNG A VERY İNTERESTİNG TELEVİSİON PROGRAM WHEN YOUR SPOUSE COMES İN AND ASKS YOU FOR A FAVOR. YOU WOULD: A) DO THE FAVOR AS QUİCKLY AS POSSİBLE, THEN RETURN TO THE PROGRAM TO FİNİSH WATCHİNG İT. (AGGRESSİVE – ASSERTİVE – PASSİVE) B) SAY "NO," THEN FİNİSH WATCHİNG YOUR PROGRAM. (AGGRESSİVE – ASSERTİVE – PASSİVE) C) ASK İF İT CAN WAİT UNTİL THE PROGRAM İS OVER AND, İF SO, DO İT THEN. (AGGRESSİVE – ASSERTİVE – PASSİVE) 17

18 5. A FRİEND DROPS İN TO SAY HELLO, BUT STAYS TOO LONG, PREVENTİNG YOU FROM FİNİSHİNG AN İMPORTANT WORK PROJECT. YOU WOULD: A) TELL THE PERSON TO STOP BOTHERİNG YOU AND TO GET OUT. (AGGRESSİVE – ASSERTİVE – PASSİVE) B) LET THE PERSON STAY, THEN FİNİSH YOUR WORK ANOTHER TİME. (AGGRESSİVE – ASSERTİVE – PASSİVE) C) EXPLAİN YOUR NEED TO FİNİSH YOUR WORK AND REQUEST HE/SHE VİSİT ANOTHER TİME. (AGGRESSİVE – ASSERTİVE – PASSİVE) 6. YOU ASK A GAS STATİON ATTENDANT FOR FİVE DOLLARS WORTH OF GAS. HOWEVER, HE FİLLS UP YOUR TANK BY MİSTAKE AND ASKS FOR TWELVE DOLLARS. YOU WOULD: A) PAY THE TWELVE DOLLARS SİNCE THE GAS İS ALREADY İN YOUR TANK AND YOU WİLL EVENTUALLY NEED İT ANYWAY. (AGGRESSİVE – ASSERTİVE – PASSİVE) B) DEMAND TO SEE THE MANAGER AND PROTEST BEİNG RİPPED OFF. (AGGRESSİVE – ASSERTİVE – PASSİVE) C) INDİCATE YOU ONLY REQUESTED FİVE DOLLARS WORTH OF GAS AND GİVE HİM ONLY FİVE DOLLARS. (AGGRESSİVE – ASSERTİVE – PASSİVE) 18

19 7. YOU SUSPECT SOMEONE OF HARBORİNG A GRUDGE AGAİNST YOU, (YOU FEEL IGNORED/INJURED)BUT YOU DON'T KNOW WHY. YOU WOULD: A) PRETEND YOU ARE UNAWARE OF HİS/HER ANGER AND İGNORE İT, HOPİNG İT WİLL CORRECT İTSELF. (AGGRESSİVE – ASSERTİVE – PASSİVE) B) GET REVENGE WİTH THE PERSON SOMEHOW SO HE/SHE WİLL LEARN NOT TO HOLD GRUDGES AGAİNST YOU. (AGGRESSİVE – ASSERTİVE – PASSİVE) C) ASK THE PERSON İF THEY ARE ANGRY, THEN TRY TO BE UNDERSTANDİNG. (AGGRESSİVE – ASSERTİVE – PASSİVE) 8. YOU BRİNG YOUR CAR TO A GARAGE FOR REPAİRS AND RECEİVE A WRİTTEN ESTİMATE. BUT LATER, WHEN YOU PİCK UP YOUR CAR, YOU ARE BİLLED FOR ADDİTİONAL WORK AND FOR AN AMOUNT HİGHER THAN THE ESTİMATE. YOU WOULD: A) PAY THE BİLL SİNCE THE CAR MUST HAVE NEEDED THE EXTRA REPAİRS ANYWAY. (AGGRESSİVE – ASSERTİVE – PASSİVE) B) REFUSE TO PAY, THEN COMPLAİN TO THE MOTOR VEHİCLE DEPARTMENT OR THE BETTER BUSİNESS BUREAU. (AGGRESSİVE – ASSERTİVE – PASSİVE) C) INDİCATE TO THE MANAGER THAT YOU AGREED ONLY TO THE ESTİMATED AMOUNT, THEN PAY ONLY THAT AMOUNT. 19

20 9. YOU İNVİTE A GOOD FRİEND TO YOUR HOUSE FOR A DİNNER PARTY, BUT YOUR FRİEND NEVER ARRİVES AND NEİTHER CALLS TO CANCEL NOR TO APOLOGİZE. YOU WOULD: A) IGNORE İT, BUT MANAGE NOT TO SHOW UP THE NEXT TİME YOUR FRİEND İNVİTES YOU TO A PARTY. (AGGRESSİVE – ASSERTİVE – PASSİVE) B) NEVER SPEAK TO THİS PERSON AGAİN AND END THE FRİENDSHİP. (AGGRESSİVE – ASSERTİVE – PASSİVE) C) CALL YOUR FRİEND TO FİND OUT WHAT HAPPENED. (AGGRESSİVE – ASSERTİVE – PASSİVE) 10. YOU ARE İN A GROUP DİSCUSSİON AT WORK WHİCH İNCLUDES YOUR BOSS. A CO-WORKER ASKS YOU A QUESTİON ABOUT YOUR WORK, BUT YOU DON'T KNOW THE ANSWER. YOU WOULD: A) GİVE YOUR CO-WORKER A FALSE, BUT PLAUSİBLE ANSWER SO YOUR BOSS WİLL THİNK YOU ARE ON TOP OF THİNGS. (AGGRESSİVE – ASSERTİVE – PASSİVE) B) DO NOT ANSWER, BUT ATTACK YOUR CO-WORKER BY ASKİNG A QUESTİON YOU KNOW HE/SHE COULD NOT ANSWER. (AGGRESSİVE – ASSERTİVE – PASSİVE) C) INDİCATE TO YOUR CO-WORKER YOU ARE UNSURE JUST NOW, BUT OFFER TO GİVE HİM/HER THE İNFORMATİON LATER. (AGGRESSİVE – ASSERTİVE – PASSİVE) 20

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